Shipping policy

WHICH COUNTRIES DO YOU SHIP TO?

We ship throughout Europe and North America. For shipping outside these areas, please send us an email request to hello@raw-perfection.com

UPS DELIVERY

We use UPS as our carrier, and all orders are delivered door-to-door. If, for some reason, the package can't be delivered, you may have to pick it up at your nearest pick-up point. 

DELIVERY TIME

Estimated delivery time is 1-3 working days within Europe and approximately 2-5 working days outside Europe.

TRACEABILITY

All shipments are sent as trackable parcels with UPS. When your package is sent from the warehouse, an email is sent to you with a tracking link where you can follow your package.

TRANSPORT DAMAGE

If your package has been damaged in transit, please contact our customer service along with a picture showing how the package has been damaged and we will be happy to help you further. Send an email to hello@raw-perfection.com

WHERE IS MY ORDER?

When your order has been dispatched from our warehouse, you will receive an email with a tracking link. 

You can track the package on the UPS home page. 

CUSTOMS

Within the EU, you do not have to pay duty.

Outside the EU, there may be customs fees, and this is handled automatically by UPS customs agents. Please contact your country's customs office for more information on skincare/cosmetics customs duties. 

SHIPPING COST

We have free shipping over a certain amount, currently €75. If you shop below this amount, shipping is an extra cost.

To see your exact shipping cost, proceed with your order to checkout, and enter your address, including country.